1. When arriving, please park on Riddlesdown Road. When approaching cattery if another customer is at our entrance gate, please wait a good distance back (by the front fence).

  2. If /when clear, please ring our buzzer and wait to be let in.

  3. Please then leave the carrier and any other items (food, bedding, medication etc) just inside the gate.

  4. We will be there to discuss details with you at an appropriate distance.

  5. You can then leave and we will collect your cat and belongings and take them straight to their pen, settle them and give them some food as we normally do. If requested, we can text/email you a picture or short video the next day, so you know your pet is all settled.


  1. When arriving, please park on Riddlesdown Road. When approaching cattery if another customer is at our entrance gate, please wait a good distance back (by the front fence).

  2. If /when clear, please ring our buzzer.

  3. There may be a couple of minutes wait while we put your cat in their carrier and collect their items. When done we will bring your items down and leave them by the gate and buzz you in to collect your cat.

  4. All payments will need to be made using the link on booking confirmations (these will be resent on the day of collection).

We know most owners like to settle their cats personally and we normally encourage this, but as distancing impossible, we must follow government advice. Please be assured we will still look after your cat like they are one of our own, spend time with them and give them as much fuss as they want. 

Collection and Return Service

While governmental restrictions in place, we are not able to enter your premises when collecting or returning your cat(s). We will call 10 minutes before arrival to give you chance to get your cat in their carrier. We will wear face masks and practice social distancing.


Cancelled Bookings During Pandemic

Unlike most catteries and kennels, we do not ask for a deposit in advance from our loyal customers and only request a deposit once, for new customers. However, this policy has bitten us hard due to the virus, while other animal boarding establishments are insisting on full payment.

Our T's and C's do state a cancellation fee of 25% is payable if greater than a months’ notice, 50% if between a month and a week and 100% if less than a week.

We know we're not alone, but ask that if cancelling your booking, you pay the 25% deposit (not the higher percentages as per our T’s and C’s – unless you have insurance that covers - please let us know if this is the case). The understanding and generosity of our customers over the last few months has kept the cattery open, we would have gone out of business by now without this.
We will resend the booking confirmation, adjusted to the cancellation price, which has a secure payment link attached for payment. We understand most holiday insurances will cover.

If you are experiencing financial difficulties yourself and not covered by insurance, we really do understand.



We use veterinary grade virus specific disinfectant (VIRA-CARE by GHS) to clean all our pens, our shoes before entering every pen, food bowls and litter trays. We also have a large quantity of alcohol sanitizer which is applied to our hands between each and every pen visit. You can be assured cats are very safe and well looked after. We have always been meticulous in our cleanliness here at Purley Cattery (See here). Nothing has changed, bar our arrival and collection procedures and a dedicated area and process for cats if they come in from infected households. We believe there is no safer place for your cat.. and of course we never have and never will cut corners!




Cats from Owners with Covid

To our knowledge, (as of 27/12) no cats staying or that have stayed with us, have owners tested positive for Covid -19. We have pens allocated which we will use if cats are brought to us from infected households, where they will remain for a minimum of three days from arrival as a precaution and strictly in line with government advice. Again, as a precaution two pens either side will remain unoccupied during this period.

The cattery will always strictly follow procedures as advised by the government/DEFRA (see below).


Of course these cats will still be given all the love and care we give to all our cats, just with added precautions.



Quarantine On Return From Trip Abroad

If you are told to quarantine on your return to the UK, we can return your cat(s) for a small charge (leaving at doorstep and distancing), please see 'collection and return' on cat boarding page. Depending on how busy we are, we may also be able to extend boarding if required. 




COVID-19 – ADVICE FOR ANIMAL RELATED BUSINESSES AND LOCAL AUTHORITIES IN ENGLAND Updated 4th July 2020 (This guidance is subject to change depending on Government advice)



This guidance has been updated in the light of revised Government advice (23.6.20) on Coronavirus to balance public health protection requirements and the need for businesses to keep working. There remains no evidence that pets are implicated in the transmission of Coronavirus to people and infection of the pet is unlikely, but that there is some risk of virus being carried by pets and their belongings. However the risk of transmission between infected clients and business staff remains and the disease status of the client, if known, will assist in risk assessment. The status of a household is an important element of risk assessment. Clearly contact with an infected or self-isolating household carries a higher risk than with any other. The risk to the household of shielding or vulnerable people is greater and therefore requires more precautions. Because there is some possibility of the pet carrying virus between households it is appropriate to evaluate the risk in each circumstance to minimise the public health consequences. It is inevitable that the status of a household can change from one group to another and that the precautions suitable for the pet will change at the same time. The simple precaution of washing hands for twenty seconds as frequently as possible should now be intrinsic in every activity. In this advice document it is assumed that hand washing and social distancing are intrinsic in all activities.


CFSG has produced a business handover protocol between people walking friends’ and neighbours’ dogs. The protocol should also be used when handing over dogs between a business and client. 2 Where it is recommended that a pet is wiped down the cloth used should be disposable and similar to the size and material of a J-cloth. It should be thoroughly wetted and squeezed first, used to wipe down the pet and should then disposed of directly into a waste bin. Do not re-use the cloth. You should not use any disinfectant. Social distancing rules must be observed throughout every activity. While social distancing advice has been revised, 2m between individuals should be adhered to where possible. If at all possible, and if it is safe to do so, any handovers should be done outside. Risk assessments need to be undertaken to ensure the business is working in a safe way to protect members of staff and the public. The principles have been set out by government here.


Guidance on which journeys are appropriate is taken from UK Government Guidance on Social Distancing from 4th July. In all circumstances where payment is included in a process the use of cash should be avoided. Where possible payment should be made using a credit or debit card or by electronic banking. You should check that your insurance company is prepared to cover you for any activity undertaken during this period. BOARDING ESTABLISHMENTS Boarding establishments may have low occupancy rates owing to cancelled holidays, however there remains a significant requirement to care for the pets of people hospitalised from coronavirus and for key workers, shielded and vulnerable people who may not be able to care for their pets. Boarding establishments may make arrangements with shelters and rescues if needed. Pets should only be admitted or sent home by appointment to ensure you only have a single client on the premises at any one time. Animals being collected or taken by their owner to the boarding establishment may well be carrying the virus on their coat, or on belongings such as leads. The business handover protocol set out by CFSG should be followed with the owner retaining all equipment such as leads. Any material such as collars, toys and food bowls arriving with an animal should be thoroughly washed with soap and water and left to dry in the open air. Handover should take place in a room or space large enough for the client and staff to maintain their social distance. Pets should be wiped down with a pet safe disposable damp cloth which should be disposed of properly afterwards before they are put into the collecting vehicle or admitted.


If an animal is taken from a Coronavirus infected household they should be held in the establishment’s isolation facility for three days to ensure no virus is retained on the pet. During that period those pets should be dealt with after all others on the premises. Animal rescue and re-homing organisations may also be under pressure from animals being abandoned and particularly if they have a stray dog contract with the local authority. Boarding establishments may also wish to offer space to them. Clearly a proportion of any of those animals may not have up to date vaccinations. Veterinary practices may be able to offer vaccination if a disease and public health assessment by the vet shows it to be appropriate and social distancing can be maintained. The boarding establishment’s veterinary practice should be contacted for advice regarding this. If, on assessment, the veterinary practice feels vaccination is appropriate, it may be that the risk of a visit by a vet and veterinary nurse is considered less of a public health risk than individual animals being taken to the owner’s practice. It is important to increase biosecurity within the boarding establishment to reduce the likelihood of disease. This may be achieved by increased use of disinfectant, personal hygiene by the use of hand gel or hand washing between animals and by better separation of animals. Establishments should be able to provide an enhanced SOP for use in current circumstances to satisfy their local licensing authority


Keep Safe and if you have any worries or questions, please don't hesitate to contact us.

020 8763 1406

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